Privacy policy
Effective October 27, 2026. Listing Launch Pack (listinglaunchpack.com) is a trade name (DBA) of Luxe Concepts LLC, 1150 N 87th Pl, Scottsdale, AZ 85257, Arizona ("we").
1. What we collect
- At checkout: your email and card details, collected and processed by Stripe (we never see your full card number). Stripe may also collect your name and billing ZIP or address. Checkout asks nothing else.
- On the form after payment: the listing address and facts, the photo folder link, your name, brokerage, license number, phone and email, your brokerage's marketing rules, style and voice choices, and the headshot and logo you upload.
- Your listing photos: the files in the folder you share with us.
- If you leave your email on our sales page (to download the sample packs or your free post): your email, which download it was for, the ad or link that brought you (for example "utm_content") and which page version you saw.
- The free Just Listed post tool: the photo and text you put in stay in your browser. The post is drawn on your own device; we never receive the photo or the text. Only your email is sent to us, when you ask to download.
- Property pages we host: names, emails, phone numbers and messages people send through a listing's showing form. These are forwarded to the agent.
- Emails you send us and our replies.
- Website use: the Meta pixel and our own page counts (section 5), and our host's basic server logs (IP address, browser, pages visited).
2. How we use it
- To make and deliver your pack, host your property page, forward showing requests to you, answer questions, bill you and handle refunds.
- To email you about your order (for example a reminder if the listing form hasn't arrived yet).
- If you left your email on our sales page: to send you the downloads and a few short emails about Listing Launch Pack. Every one says how to stop them; reply "stop" and we won't email you again.
- To measure which ads and page sections work, and to improve the service.
3. Your photos and materials
We use your photos, logo, headshot and listing facts only to make and host your own pack. We don't change anything in the home in your photos, we don't use them for anyone else, and we don't show your pack as an example without your written permission.
We don't use your photos, listing facts or files to train AI models.
4. Showing requests on property pages
When someone sends a showing request on a property page we host, we pass it to you, the agent, and keep it only as long as the page is up (section 8). We don't use those contacts for our own marketing.
5. Meta pixel, Conversions API and page counts
Our pages use the Meta pixel, code from Meta (Facebook and Instagram). It sets cookies and tells Meta when someone visits our pages, starts checkout, leaves an email or buys, so we can see which ads work and show our ads to people likely to be interested. When you buy, we may also send Meta your purchase and a scrambled (hashed) version of your email and other checkout details through Meta's Conversions API to match it to an ad.
We also count, on our own server, how far visits get (for example: watched the video, saw the prices, opened a sample, clicked through to checkout, sent the listing form) and which ad and page version they came from. To tell visits apart, your browser keeps a random ID in its local storage (not a cookie). Nothing you type is sent with these counts, and we don't store IP addresses (only a scrambled daily version, to stop abuse, deleted the next day).
If your browser sends a Global Privacy Control or Do Not Track signal, our pages don't load the Meta pixel and don't send these counts. You can also limit ad tracking in your Meta ad preferences or by blocking third-party cookies.
6. Selling and sharing (your privacy choices)
We don't sell your personal information for money and we don't rent our lists to anyone. The Meta pixel and Conversions API (section 5) may count as "sharing" for targeted advertising under California law (CCPA/CPRA) and similar state laws. To opt out, turn on Global Privacy Control in your browser, or email support@listinglaunchpack.com with "Do not share" in the subject.
7. Who processes it for us
- Stripe: payments, receipts and the agent plan subscription.
- Netlify: hosts this site and the property pages, receives our forms (intake, email sign-ups) and stores the email sign-ups and page counts.
- Our email forwarding and inbox providers: the emails you send to support@listinglaunchpack.com, and the emails we send you.
- Anthropic (Claude): drafting the video script, captions and ad copy from your listing facts, and sorting your photos. ElevenLabs: the AI voiceover and generated music. FAL: AI-designed post variants, only if you ask for them.
- Dropbox, Google Drive or your photographer's gallery: wherever you share your photos from.
- Meta: ad measurement (section 5), and running your Just Listed ad if you buy that add-on.
We may also share information if the law requires it, or with a buyer if our business is ever sold (they'd be bound by this policy).
8. How long we keep it
- Order and payment records: 7 years, for tax and accounting law.
- Listing form, photos and pack files: 12 months after delivery (or while you're on the agent plan), then deleted.
- Property pages and their showing requests: while the page is hosted (12 months after delivery), then deleted.
- Email sign-ups from the sales page: until you unsubscribe or ask us to delete them, and at most 24 months after your last contact with us.
- Page counts: daily totals per ad and page version; each visit's daily record and the hashed IP counts are deleted the next day.
9. Getting, correcting or deleting your data
Email support@listinglaunchpack.com to get a copy of your data, correct it or delete it. We reply within 30 days. We may need to keep some records the law requires (like payment records) and will tell you if so.
10. Your privacy rights
Depending on where you live, including California and several other US states, you may have the right to know what we hold about you, get a copy, correct it, delete it, and opt out of sharing for targeted advertising (section 6). We honor these for everyone and won't treat you differently for using them. We may need to confirm it's you first.
11. Security, children, changes
We use reputable providers and limit access to the people doing your work. No system is perfectly secure. Our services are for real estate professionals; we don't knowingly collect information from anyone under 18. If we change this policy we'll update the date at the top and email customers about any big change.